Support

IT support on demand to keep your IT running

At nurved, we provide different levels of IT support to suit your business needs. Our experienced IT support engineers have a wealth of knowledge and can offer your business IT support both on-site or remotely.

On-site IT Support

For those IT issues that demand a physical presence, we offer on-site IT support anywhere in the UK. Our engineers can be at your business premesis fast to resolve your issue and keep your business running.

Remote IT Support

Much of the common day-to-day IT issues can be resolved remotely, removing the need for an engineer to be phyically at you place of buiness.  This in turn gives us the ability to resolve your IT problems fast and at a much lower cost.

 

Why Choose Nurved?

Technical expertise – our large, independent Professional Services organisation has been looking after complex IT infrastructures for more than 25 years. Our technical consultants have multi-vendor skills and are trained to the highest levels.

Multi-vendor support – because our technical skills cross many hardware and software vendors we can meet all of our customers' IT support needs via a single contract. This means you don't need to manage multiple contractors and don't need to get multiple suppliers involved to resolve issues that span more than one technology.

On-demand support – our customers value our responsive approach. When they need our help we're there for them, on the phone or on-site. Because of our strategic partner relationships we also have priority escalation agreements in place with key vendors.

 

Benefits our IT support provides to your organisation:

Reduced costs – we can help you remove the training, recruitment and retention costs associated with employing high level technical skills in-house to support specific technologies.

Increased availability – with access to the skills and experience of our entire Professional Services organisation, you can rest assured that your IT support incidents will be resolved quickly and effectively, increasing the availability and performance of your IT.

Increased business agility – our flexible IT Support services can be used to provide extra resources to help you to respond to peak demands, as well as provide ad-hoc access to skills that aren't readily available in-house.

Reduced risk – By providing multi-vendor support under a single contract we can reduce the risk and complexity of managing multiple suppliers. Our on-site and service-desk processes are all based on ITIL best practices and we our ISO27001 compliant providing peace of mind that your information security is in safe hands.